RETURNS & EXCHANGES POLICY: Because THE SUNGLASS GALLERIA offers you the latest trends at the best prices, our items are sold as FINAL SALE. There are no refunds or chargebacks allowed when ordering from THE SUNGLASS GALLERIA.
THE SUNGLASS GALLERIA does not offer a refund policy. All sales are considered final. Please be aware of these terms upon checkout as there is absolutely no alterations to our refund policy due to the fast turnaround time we package and ship your order, along with the value you are receiving your items at.
When purchasing from www.thesunglassgalleria.com, you accept these terms and conditions.
Our Shipping is made easy for our customers. IT'S FREE! All orders will ship via USPS 1st class Mail within 1-7 Business Days of checking out, however, customers may wait additional team if the product is backordered or high volume of sales incur. Your order will be sent out within 1-10 Business Days and once sent, an email is sent to you letting you know they are on their way. All orders are tracked internally and received by the customer within 5-15 business days if the shipping address is within the USA. If you are outside of the USA, your shipment may take 5-40 days per USPS policies. Countries with a longer shipping time include South Africa, India, Pakistan, any islands worldwide and remote locations.
FOR ALL ONLINE ORDERS / PACKAGES:
THE SELLER IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW: DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND/OR THE BUYER DOES NOT RECEIVE. WE SHIP TO THE ADDRESS CONFIRMED IN YOUR CONFIRMATION EMAIL. If the item is returned back, delivered or in transit according to USPS, your item will not be refunded nor may a charge-back be conducted. THE SUNGLASS GALLERIA will not refund you if your package was lost after delivered. You must contact the carrier directly. Please contact the postal service as once the package is deemed deliverable, as our customer agreement is fulfilled and it is the responsibility of the buyer to find their package once in transit or delayed, lost, stolen, etc.
INTERNATIONAL Shipping is available on all store items. Due to the designs having to clear customs - we ask for all customers to please be patient during this time as once the design leaves our design showroom we cannot control the customs process. Your order may ship from various locations that our design houses are found (worldwide). However, keep in mind your shipping is FREE.
THE SUNGLASS GALLERIA is privately owned and operated by a California corporation. THE SUNGLASS GALLERIA owns and operates its own offices and manufacturers. Your item can ship from our shipping centers owned by the company in China, California or Europe. We do not use 3rd parties.
Thank you for your patience.
Approximate Shipping Times:
Australia: 10 Business Days or less once shipped
UK, Europe and USA: 10-14 Business days once shipped
Canada: 10-15 Business days once shipped
Holiday Shipping: In the event there is a major Holiday within the month, packages may be delayed due to USPS as well as the volume of sales that will incur during the Holidays. In this event, shipping may take additional time + USPS may be delayed. Please select express shipping if this wait will be an issue. If your package is late, we will NOT refund your order. Your order will be sent. USPS also encounters serious delays during the Holidays - we ask that you please be patient and make your order in time to receive your order.
INCORRECT ADDRESS: In case, you may have indicated the wrong shipping address on your order, please contact us immediately and we will do our best to make sure your order gets to the right address. In your e-mail please include your order #, and incorrect address, and please include the new address you would like us to ship your design to. This must be done before your order has been processed. You may email us at firstname.lastname@example.org to update your address within 24 hours of placing your order. THE SUNGLASS GALLERIA will not be held liable or replace or refund or provide store credit for shipping errors made at checkout by the buyer. If you do not request an address change within 24 hours, THE SUNGLASS GALLERIA will not refund or replace if the package is not received by the buyer.
Please keep in mind THE SUNGLASS GALLERIA is not liable or responsible for any misplacement, theft or delay or unpicked up items from the USPS.
FOR ALL PACKAGES: THE SELLER IS NOT RESPONSIBLE FOR PACKAGES THAT SHOW DELIVERED, STILL IN TRANSIT, UNDELIVERABLE ADDRESSES, SENT BACK AND/OR THE BUYER DOES NOT RECEIVE. WE SHIP TO THE ADDRESS CONFIRMED IN YOUR CONFIRMATION EMAIL. The address you enter at checkout & we have confirmed with you via email. All packages are tracked via United States Postal Service with up to date tracking information daily after you waited your transit time.
Once USPS has the package, it is in transit, on its way or delivered, THE SELLER is not responsible for your package and if a chargeback is conducted in anyway, THE SELLER claims the customer responsible for the full retail value of the order, not a discounted rate or amount the customer actually paid for the product. But the actual retail amount found on the website will be charged to retrieve the senders cost back. Once USPS has your order, it is your responsibility to find your order and track it with them.
Lost, stolen or delayed packages should contact their local carriers.
USA/Canada: United States Postal Service (www.usps.com)
International: Contact your local postal carrier with your tracking #
AMBASSADOR PURCHASES / USING A DISCOUNT CODE: There are NO refunds, exchanges or store credits available for purchases made with a discount code. Our return policy will only take place when an item is purchased from our website at a regular rate (no sale items or coupon codes may be used). All sales are FINAL SALE when using a discount code - even if there is a delay in shipping time. If a chargeback is conducted, THE SUNGLASS GALLERIA has the right to charge the full retail value of the order once USPS confirms delivery to your shipping address.
AMBASSADOR CODES: All ambassadors/affiliates will be provided a coupon code for their friends, family, followers, etc. to use. This code will be active for 90 days from the date you place your order. If you would like to extend your code we will be happy to do so. Please email email@example.com to reactivate your coupon code.
PACKAGING/DAMAGED COLLECTION ITEMS: At THE SUNGLASS GALLERIA we strive to provide excellent packaging so that your collection arrives safely. During the shipment process we cannot guarantee that damages will not occur. Damages should not occur due to safe packaging; however, if you ever receive your design broken or damaged, we will happily exchange the item(s) for no charge. In addition, only this time THE SUNGLASS GALLERIA will pay for the return shipping cost (via the United States Parcel Service -Flat rate shipping). Damaged items must be unworn and repacked in the original packaging. Please email us immediately with your order number, item description, a description of the damage, along with a photo to firstname.lastname@example.org and we will be happy to replace it or find you another design you like! Please note this will only apply if we receive an e-mail within 24 hours of order delivered to your address.
The above policy will only apply as a one-time rule; designs are well packaged and inspected to ensure safe delivery. THE SUNGLASS GALLERIA will only exchange a damaged item one time. We will not consistently send replacements for damaged items.
Thank you for shopping with us at THE SUNGLASS GALLERIA, we are glad to have you as a customer. Please email us for any further questions or assistance, and we will be happy to assist you.
The Sunglass Galleria
AMBASSADOR PURCHASES / USING THE DISCOUNT "TSG50"
I agree that I will provide THE SUNGLASS GALLERIA with pictures of my items and post at minimum 1 photo on my social media platforms. I agree to tag @THESUNGLASSGALLERIA in the post and create the post within 14 days of receiving the sunglasses. I give THE SUNGLASS GALLERIA full permission to repost any of my photos featuring THE SUNGLASS GALLERIA designs as well as they may use on their marketing materials that may include website, marketing brochures and more. I understand there is no returns on my affiliate collection piece or return 'value'. I understand that I will not receive a store credit or refund for my purchase if I am dissatisfied. I understand the coupon code I am provided with is good for 50% OFF sitewide at THE SUNGLASS GALLERIA (www.thesunglassgalleria.com) and may be used on my (the affiliates) social media outlets to advertise and offer exclusive discounts to my friends and followers. I understand when filling out this form the item I receive will have no value as I am receiving an exclusive affiliate deal through THE SUNGLASS GALLERIA and receiving this gift as a gift. The value on the custom forms may be $1 or less since THE SUNGLASS GALLERIA will essentially pay for your gift. I UNDERSTAND I CAN NOT GET A REFUND OR CONDUCT A CHARGEBACK WHEN USING A DISCOUNT OR COUPON CODE ON A PRODUCT FROM THE SUNGLASS GALLERIA.